Terms & Conditions

1. Guarantee Overview

  • Product: Ultimate Security Guarantee
  • Duration: Five (5) years from the date of installation
  • Transferability: This guarantee is non-transferable and applies only to the original purchaser and property.
  • Coverage: Subject to full compliance with these Terms & Conditions, this guarantee provides cover of up to £10,000 per eligible claim following a burglary involving forcible entry, where a full home of new windows and doors fitted with Kubu Smart Sensors and SEHBAC / Fineline SIREN has been installed by SEHBAC / Fineline. This guarantee is not an insurance policy and does not replace or remove the requirement for the homeowner to maintain valid home and contents insurance.

2. Eligibility

  • Installation is completed by a SEHBAC / Fineline registered installer.
  • A full home of windows and doors incorporating SEHBAC / Fineline SIREN is installed.
  • All products and installation specifications comply with Secured by Design (SBD) requirements at the time of installation.
  • Kubu Smart Security is installed, activated, and operational.
  • The invoice for the installation is paid in full.
  • A guarantee certificate will be issued by email only after SEHBAC / Fineline has verified compliance with all eligibility requirements.

3. Guarantee Benefits

  • Value: Maximum aggregate benefit of up to £10,000 per eligible claim.
  • Locksmith Services: Up to £2,000 towards approved locksmith services.
  • Door/window Replacement: Up to £3,500 for the repair or replacement of damaged doors or windows forming the point of entry.
  • Insurance Excess Contribution: Up to £2,500 towards the homeowner’s insurance excess.
  • Additional Uninsured Losses: Up to £2,000 for other uninsured losses directly resulting from the incident.
  • No benefit shall be payable where costs are recoverable under any other warranty, guarantee, or insurance policy.

4. Claim Process

  • Claims must be notified to SEHBAC / Fineline within 24 hours of discovery of the incident.
  • A valid police crime reference number must be provided.
  • Required Documentation: Proof of purchase/installation, maintenance records, active home insurance policy, loss adjuster’s report, police report, photos of damaged property, receipts, and returned damaged items.
  • An approved technical representative will assess the claim within 28 days of receipt of all required documentation and items.
  • Claim Restrictions: Only one claim per installation within any rolling 12-month period. Failure to cooperate fully may result in claim rejection.

5. Obligations of the Registrant

  • Activate all Kubu sensors within 48 hours of installation date.
  • Register the guarantee within two (2) days of installation through the form on the SEHBAC / Fineline website.
  • Maintain an active Kubu Plus subscription at all times.
  • Ensure the property is the primary residence, residential, occupied, and fully furnished.
  • Maintain valid home and contents insurance at all times.
  • Security Requirements: Doors must be deadlocked (thumb turn or approved keys), windows fully secured, hub online, and app in armed "SureShield Mode" at the time of incident.
  • Maintenance: Maintain hardware every six months per the supplied maintenance guide and submit records online.
  • The registrant must be the legal owner and permanent resident at the time of installation and claim.

6. Exclusions

  • Cash, financial instruments, valuables, or indirect/consequential losses.
  • Properties outside the UK mainland and Ireland, or non-residential/unoccupied properties.
  • Claims where entry is achieved without forcible damage (e.g., manipulation, misuse, or manual intervention).
  • Losses from system disconnection, power failure, or internet outage.
  • Transferred installations or change of ownership.
  • Payment is at the sole discretion of SEHBAC / Fineline and all decisions are final.

7. Modification or Withdrawal

  • Amendment: SEHBAC / Fineline reserves the right to amend terms at any time; amendments apply to future claims.
  • Withdrawal: We may withdraw the guarantee due to fraud, material misrepresentation, or unforeseen circumstances.

8. Compliance with Standards

  • All installations and claims must comply with PAS 24 and Secured By Design (SBD) standards applicable at the time of installation. Subsequent changes do not apply retrospectively unless required by law.